Terms and conditions of therapy

After receiving an enquiry, a member of our team will arrange a free 10-15 minute first contact where we will explore what you are looking for and whether we are a good fit for you.

If our service is appropriate for you we will advise you to email us to confirm your request to begin treatment.

We will agree a first appointment slot and send you our client information form and therapy agreement - we request these are completed and returned to us before our first session. 

You will be allocated to whichever therapist has the next available appointment, while benefiting from the combined knowledge and collaborative approach of both of us working as a multidisciplinary team.

Sessions will be weekly and are 50-60 minutes long.

In some circumstances we may consider longer sessions. If so, fees will be adjusted accordingly in line with our hourly rate.

Cancellations that occur within 48 hours of the planned appointment time will be charged at the full rate.

You will not be charged if we cancel sessions.

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£95 per 50-60 minute session (hourly rate)

We only accept payment by bank transfer, made prior to the appointment.

If payment is not received in advance of the session then the session will not go ahead and therapy will be suspended until payment is made.

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What you talk about in the session is treated as private and confidential.  There are three exceptions:

• If there is a risk of harm to yourself or another, it may be necessary to contact another person, for adults it may be a professional contact like your GP and for children and young people this would be a parent/carer. In most circumstances we will consult you before doing this.

• If a child is at risk.

• As part of good professional practice, we will take some of the material from your session to supervision. Your confidentiality is respected.

All other information about data and privacy is contained in the GDPR signed statement which you will receive separately to sign. 

Communication outside of the session will occur around practical arrangements for session only.

Therapy is not an emergency service.  If any emergency intervention is ever needed this has to be accessed by yourself outside of the session via your GP, your local emergency mental health team or The Samaritans.